Invitation to free webinar on consultation re consumer redress in housing market

Register now for the free webinar

LEASE is hosting a free webinar to help you make an informed contribution to the Government’s consultation  Strengthening consumer redress in the housing market’.

The webinar will be presented by our experienced advisers, Nicholas Kissen and Kavita Bharti.

The webinar is on Monday 26 March 2018, 7pm – 8:30pm. Click here to register.

The Government is concerned that the current landscape is confusing for consumers both in terms of the number of schemes, differences in practices, and gaps where consumers have no recourse to redress. As a consequence the consultation explores and questions:

improving ‘in–house’ complaint processes, to ensure that issues get resolved as quickly as possible;

the practices and functions that should be expected of redress schemes and the powers that they need to do this;

How to fill existing gaps in redress, with a particular focus on private tenants, buyers of new build homes and leaseholders; and

The case for streamlining and improving services for consumers through the creation of a single housing ombudsman service.

Responses to the consultation should be submitted no later than midnight on 16 April 2018. You are encouraged to respond by completing an online survey.

Alternatively you can email your response to the questions in the consultation to – Housingredress@communities.gsi.gov.uk

Written responses should be sent to:

Social Housing Division, Ministry of Housing, Communities and Local Government, Third Floor, Fry Building, 2 Marsham Street, London, SW1P 4DF