Complaints to Islington LBC

Housing Ombudsman criticises ‘underlying issues’ at London borough

24 OCTOBER 2023

excerpt BY KWAME BOAKYE ( from )

A special report by the Housing Ombudsman has found “underlying issues” at Islington LBC including a “disjointed approach” to dealing with complaints.

The report, which was published today, found that the landlord had a “severe maladministration rate” of 24.7% which is nearly four times the national average of 6.7%.

In all 30 cases it concluded either service failure, maladministration or severe maladministration for at least one aspect of the complaint. The report also stated that with regard to the landlord’s complaint handling every case had a 100% maladministration rate.

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