By JON DEAN Thursday, May 10, 2012
A woman was horrified when she found the council planned to charge her to replace the windows in her home – even though they were still covered under guarantee.

Vicki Leonard, 55, of Haslam Close, Islington, says the council had no idea about the warranty and was set to charge all the block’s residents for the work.

She called to protest, and says the council officer knew nothing about the 10-year-promise.

A spokesman for the council said: “The council retains guarantees for major works and we apologise that in this case there was an unacceptable delay in dealing with this request.” more